Refund policy

REFUNDS AND EXCHANGES
Due to U.S. state laws governing the sale and shipment of alcohol, we do not accept returns or exchanges on any orders.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, email us at ecommerce@drinkbrodys.com within 3 days of receiving your order with clear photos or videos as proof. We will review your claim and notify you of the approval or rejection of a refund or replacement.

MISSING OR UNDELIVERED ORDERS
If your order is not delivered due to an incorrect address provided at checkout or a failed delivery attempt, email us at ecommerce@drinkbrodys.com. If the order is returned to sender, we will issue a refund for the product cost minus applicable shipping fees.

REFUNDS AND EXCHANGES
We do not offer exchanges. We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at ecommerce@drinkbrodys.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

MISSING, INCORRECT, OR DAMAGED GOODS
Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at ecommerce@drinkbrodys.com  within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

FAILURE TO DELIVER
If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at ecommerce@drinkbrodys.com .  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $ restocking fee.